Lubbock Primary Care
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND
DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW
IT CAREFULLY.
YOUR INFORMATION
We are required to maintain the privacy of your protected health information (PHI) under the
Health Insurance Portability and Accountability Act (HIPAA). Your "protected health
information" is information about you created and received by us, including demographic
information, that may reasonably identify you and that relates to your past, present, or future
physical or mental health or condition, or payment for the provision of your health care.
If other federal laws or state laws provide more stringent protection for the privacy of your
medical information, we will follow these other laws.
Your Rights
When it comes to your health information, you have certain rights. This section explains your
rights and some of our responsibilities to help you.
You have the right to:
Get an electronic or paper copy of your medical record
You can ask to see or get an electronic or paper copy of your medical record and other
health information we have about you. Ask us how to do this.
We will provide a copy or a summary of your health information, usually within 30 days of
your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
You can ask us to correct health information about you that you think is incorrect or
incomplete. Ask us how to do this.
We may say "no" to your request, but we'll tell you why in writing within 60 days.
Request confidential communications
You can ask us to contact you in a specific way about your medical information (for example,
home or office phone) or to send your medical information to a different address.
We will say, "yes" to all reasonable requests.
Ask us to limit what we use or share
You can ask us not to use or share certain health information for treatment, payment, or ouroperations. We are not required to agree to your request, and we may say "no" if it would
affect your care.
If you pay for a service or healthcare item out-of-pocket in full, you can ask us not to share that
information for the purpose of payment or our operations with your health insurer. We will say
"yes" unless a law requires us to share that information.
Get a copy of those with whom we’ve shared information
You can ask for a list (accounting) of the times we've shared (disclosed) your health
information, for up to six years prior to the date you ask, who we shared it with, and why.
We will include all the disclosures except for those about treatment, payment, and
healthcare operations, and certain other disclosures (such as any you asked us to make).
We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if
you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive
the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
If you have given someone medical power of attorney or if someone is your legal guardian,
that person can exercise your rights and make choices about your health information. We
will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
You can file a complaint with us if you feel we have violated your rights by contacting our HIPAA
contact person or office. We will not retaliate against you for filing a complaint.
To file a complaint with our organization, please submit your request in writing to:
HIPAA REPORTING CONTACT INFORMATION
Alice Phillips
11007 Quaker Ave
Lubbock, TX 79424
806-701-4040
You can file a complaint with the U.S. Department of Health and Human Services' Office
for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C.
20201, by calling 877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/
Your Choices
For certain health information, you can tell us your choices about what we share. If you
have a clear preference for how we share your information in the situations described
below, contact us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
• Share information with your family, close friends, or others involved in your care orpayment related to your care
• Share information in a disaster relief situation
• Include your information in a hospital directory
If you are not able to tell us your preference - for example, if you are unconscious, we may
share your information if we believe it is in your best interest to do so. We may also share
your information when needed to lessen a serious and imminent threat to health or safety.
In these following cases, we never share your information unless you give us written
permission:
• Marketing purposes
• Sale of your protected health information
• Most sharing of psychotherapy notes and 42 CFR Part 2 SUD counseling notes
In the case of fundraising:
We may contact you for fundraising efforts, but you can tell us not to contact you again. We will
honor your request to not contact you again.
Our Uses and Disclosures
We typically use or share your health information in the following ways:
Treatment
We may share your information for treatment activities of another provider involved in your care.
Example: A doctor treating you for an injury asks another doctor about your overall health
condition.
Payment
We can use and share your health information to bill and get payment from health plans or other
entities or individuals.
Example: We give information about you to your health insurance plan so it will pay for
your services
Health Care Operations
We may use and share your medical information for our health care operations, and to
contact you when necessary. A few examples are using information about you for:
• Improving the quality of the care we give you
• Disease management, wellness management, or population health programs
• Patient surveys
• Training students
• Business planning and administration
• Resolving patient complaints
• Getting or keeping an accreditation
• Compliance and legal services
We may also share your protected health information with people or companies (called
business associates) we use to help us with our operations.How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways
that contribute to the public good, such as public health and research. We have to meet
legal requirements before we can share your information for these purposes.
Help with public health and safety issues
We may share health information about you for certain situations such as:
• Preventing disease
• Helping with product recalls
• Reporting adverse reactions to medications
• Reporting suspected abuse, neglect, or domestic violence
• Preventing or reducing a serious threat to anyone's health or safety
Do research
We may use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it, and we may share it when
those laws allow it. For example, if the Department of Health and Human Services wants to see
that we're complying with federal privacy law.
Respond to organ and tissue donation requests
We may share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
We may share health information with a coroner, medical examiner, or funeral director when an
individual dies.
Address workers' compensation, law enforcement, and other government requests
We may use or share health information about you:
• For workers' compensation claims
• For law enforcement purposes or with a law enforcement official
• With health oversight agencies for activities authorized by law
• For special government functions such as military, national security, and presidential
protective services
Respond to lawsuits and legal actions
We may share health information about you in response to a court or administrative order, or in
response to a subpoena.
Proof of Immunization
We may disclose proof of immunization to a school that is required to have it before admitting a
student where you have agreed to the disclosure on behalf of yourself or your dependent.
Correctional Institutions
If you are an inmate of a correctional institution, we may disclose information necessary for
your health and the health and safety of other individuals to the institution.42 CFR Part 2 Substance Use Disorder Records
Part 2 SUD records are records of the identity, diagnosis, prognosis, or treatment of any patient
which are maintained in connection with the performance of any program or activity relating to
substance use disorder education, prevention, training, treatment, rehabilitation, or research,
which is conducted, regulated, or directly or indirectly assisted by any department or agency of
the United States.
Written patient consent is required for uses and disclosures of Part 2 substance use disorder
records (SUDs) for treatment, payment, and healthcare operations (TPO). This consent may be
on a single consent form. Non-TPO disclosures of these SUD records require separate, specific
consent.
We will only use or disclose Part 2 SUD records in a civil, criminal, administrative, or legislative
proceeding against you when:
• You provide written consent for such use or disclosure; or
• A court orders the use or disclosure after provision of appropriate notice and an
opportunity to be heard, AND a subpoena or other legal mandate compels the
disclosure.
Our Responsibilities
• We are required by law to maintain the privacy of your protected health
information.
• We will let you know promptly if a breach occurs that may have compromised the
privacy or security of your information.
• We must follow the duties and privacy practices described in this notice and give you
a copy of it.
Other Uses and Disclosures of Health Information
Other ways we share and use your health information not covered by this notice will be
made only with your written authorization. If you authorize us to use or disclose your health
information, you may cancel that authorization, in writing, at any time. However, the
cancellation will not apply to information we have already used and disclosed based on the
earlier authorization.
Changes to the Terms of this Notice
We may change the terms of this notice at any time and the changes will apply to all health
information we have about you. The current notice will be available upon request and on our
website.
EFFECTIVE DATE:
11/02/2026Additional Information (Optional)
Utilize this area if you need to add state-specific or organization-specific information. Otherwise,
do not include this page in your Notice of Privacy Practices.
• State-Specific Information: If your state has laws with greater privacy protections than
HIPAA, describe them here. For example, you may need to add language regarding
sharing HIV/AIDS records only with an individual’s permission.
• Organizational Uses: List any additional organizational uses not already covered in the
notice above.
• Organized Health Care Arrangement: If your entity is part of an OHCA with a joint
notice, describe the arrangement and list covered entities here. Example: "This notice
applies to Community Hospitals and Emergency Services Incorporated which operate
the emergency services within all hospitals in the greater metropolitan area."
EFFECTIVE DATE:
11/02/2026
